You can request a driver, and we will do our best to allocate them to your booking however this is not always possible.

If your requested service is not available, we will send the closest available vehicle to your pick-up address to ensure your journey starts at its booked time. You will be charged for the actual service supplied if this differs from the service booked.

If you think you have lost an item in one of our vehicles, we will use reasonable efforts to locate the item and, if found, securely store the property for 3 months. You can contact us by sending an email to Lostproperty@addisonlee.com and one of our team will be happy to help. If we are unable to return your property after 3 months, we will securely dispose of the item.

Select is our standard service and is delivered by any vehicle in Addison Lee fleet, typically a VW ID4 , VW Multivan, or similar. Learn more here. 

When choosing a Select+ service, a VW Multivan or similar will be provided. All Select+ service bookings can transport up to six passengers, and four large bags.

We do not allow any unaccompanied minors of less than 13 years of age to travel alone in a passenger vehicle. In exceptional circumstances we may allow teenagers aged between 13 and 16 to travel unaccompanied. However, this is subject to the parent/guardian’s consent at the time of booking provided via our At Your Service Centre on 0207 387 8888. Where a booking is accepted for an unaccompanied teenager aged between 13 and 16, we will not deviate from the destination address except in an emergency. We do not accept any additional responsibility for any minor, or teenager, who travels unaccompanied in a passenger vehicle. For further details, please see our Terms and Conditions.

100% reliability assured or your next Airport Assured journey free. Upgrade to the ultimate travel experience with a luxury vehicle, more space, generous luggage capacity and an all-inclusive price. (Inc parking & waiting charges).

What car will arrive?

Audi A6, or the Multivan equivalent.

What are the Standard Terms and Conditions for Airport Assured?

(Please note full T&C’s for this service can be found on our website)

• Airport Assured is a Pre- Book service only
• The driver will aim to arrive 10 minutes before the booked time for collections to All London Airports.   
• When collecting from the Airport the base price of the booking includes 60 minutes waiting time and car parking.  Additional charges will only be incurred if the driver is waiting more than 60 minutes  
• When collecting from a non-airport address going to the airport using the Airport Assured service, 15 minutes waiting time will be included.

Who can book the service?

Debit/Debit Card, PayPal and account paying customers can book our Airport Assured service.

Please note: If a standard service is booked for an airport transfer our Standard Terms will apply, if you would like the benefits of our Airport Assured service, “Airport Assured” service must be booked.

You can book an Executive car in the same way that you book any of our services via the mobile app or on our website.

This depends on the size of the vehicle and how many passengers are travelling. Find out more here.

Depending on the service you choose, our vehicles come with a range of in-car amenities – see a summary here.

We have a range of vehicles depending on the service you require. Learn more here.

Unfortunately, we can only transport 1 bicycle at a time when using this service.

A maximum of 2 passengers can travel.

You do not need to remove any part of your bicycle in order to travel.

Yes please, we would ask that your bike is clean.

This service reflects the cost of our Select+ service booking.

This service can be booked to collect from all London postcodes.

You can book this service via our website or mobile app.

Our Cycle Select+ service is available to those who wish to transport their bicycle.

We only accept a Passenger Services Booking for a domestic animal, such as a dog, cat or bird. You must not use the Pet-Select+ and/or any other Passenger Services for the carriage of livestock. All pets must be secured either in an appropriate locked box or cage, or otherwise appropriately restrained.

You can book this service by selecting Pet Select+ when you choose your vehicle as you book on the app, web or phone.

Our Pet Select+ service allows you to make a booking which includes the carriage of a domestic animal.

No, the cancellation fee is not the same. For further details, please see our Terms and Conditions.

If a driver has been allocated to your booking and it is cancelled, a cancellation fee will apply. For further details, please see our Terms and Conditions.

Please notify us of any item received damaged at the time of delivery by completing the online form here. You should note the damage when you sign for the delivery with your courier. If at all possible, please take a photo of the damage at the time of delivery as it will help process any claim.

Our standard service is a multi-drop service, and we will deliver on the same day your package was collected.   Our Priority Service offers quicker collections times with a package delivery, on average within one hour of collection, in central London.

Unfortunately for insurance purposes, you are not able to travel in the vehicle.

The cancellation fee will be dependent on proximity of the courier services vehicle to the collection address and available courier services vehicle at the time of the cancellation request. The cancellation fee can be up to a maximum total of 100% of the quoted booking charge, excluding any additional charges such as waiting time fee and parking fee. For full terms and conditions covering courier service cancellation, please see our Terms and Conditions.

Click here to ensure that you choose the right vehicle for your delivery.

If you provide your email address at the time of the booking, we will send a Proof of Delivery email once the delivery has been completed.

For parcels (suitcase and smaller) our Same Day Courier service is available 24/7. For anything larger see hours below. Weekday Same Day Courier Hours Monday to Friday: 07:00 – 20:00 (Deliveries after 8pm are subject to an out-of-hours surcharge of £40.) Weekend Same Day Courier Hours Saturday and Sunday 07:00 to 17:00 For Next Day and International deliveries, you can call 0207 380 6010 on weekdays from 08:30 – 19:00 and on weekends from 08:30 – 12:00.

Our specialist team can be contacted on 0207 380 6010 from Monday to Friday between 08:30 and 19:00 and on a Saturday 08:00 - 12:00.

Addison Lee offer Sea & Air freight courier solutions and, if your delivery is not time sensitive, road freight options are available throughout Europe. 

Our specialist team can be contacted on 0207 380 6010 from Monday to Friday between 08:30 and 19:00 and on a Saturday 08:00 - 12:00.

To secure our Next Day delivery service, we should collect no later than 5pm.

Yes, when using our Next Day service your package will be delivered anywhere in the UK the following day.

You can get a quote and make a booking using our mobile app, via our website or by calling us on 0207 387 8888. 

Yes, our Priority Service is more expensive.

Our Standard same day service will ensure your delivery is completed on the day your goods were collected. Weekdays between 7am & 8pm and at weekends between 7am & 5pm.    Our Priority Service will ensure that once your item is on board your courier will not collect any further items and will deliver your goods within a responsible time frame.

Off-peak pricing is the cost of your journey in an off-peak period and applies to the following times:

Off-peak pricing is the cost of your journey in an off-peak period and applies to the following times:

Peak pricing is the cost of your journey in a peak period and applies to the following times:

As well as booking on account, you can pay using a credit  and debit card, PayPal, Click To Pay,  ApplePay or Amazon pay.

Your card will be charged for the journey cost at time of booking.  Any additional charges, such as waiting time, car parking or additional stops will be deducted shortly after your journey has completed and a final receipt will be sent to you. 

Yes, simply select PayPal as your payment method at the time of booking. 

Rather than a meter,  Addison Lee operate a fixed postcode to postcode pricing structure. This is based on a booking fee and a distance-based unit rate taken from our database. Taxi services, including wheelchair accessible vehicles are priced using a meter and are subject to TfL pricing tariffs.

If you are interested in becoming an Addison Lee driver you can find out more here or get in touch with our driver recruitment team at drivers@addisonlee.com 

All drivers must apply for a PCO license through Transport for London (TfL). They must also complete a medical, CRB check and a topographical test.

All drivers have a thorough induction when starting with Addison Lee. This covers policies, procedures, best practice methods, brand adherence and technical equipment training, Inclusion and cycle awareness. We also offer the bespoke in-house Diploma qualification to all drivers who have been with Addison Lee four weeks or more. Where necessary we support the drivers with intervention training for customer service, best practice, working efficiently, and driving styles. All VIP drivers should have now completed the Platinum Diploma which is a RoSPA accredited National Chauffeur certificate.

You can submit an application here.

Visit Courier Driving Jobs to find out more about becoming a courier driver with Addison Lee.

We offer drivers access to a contributory pension, holiday pay, sick pay and access to an industry leading benefits package.

Yes. All Addison Lee drivers are self-employed and responsible for their own tax and national insurance.

Above all, we look for enthusiasm and reliability in drivers. Experience with private hire driver jobs is not necessary as we encourage new drivers in the industry to join Addison Lee and we will provide industry leading training. You will need to apply for a PCO licence via Transport for London.

You will need to provide us with your driving licence (either your paper licence or photocard licence), your PCO license (both parts) and 2 forms of identification clearly showing your current address. We can provide advice on the PCO license process, please contact driver recruitment on 0207 255 4204 or alternatively email driverrecruitment@addisonlee.com for more information.

Customers pay for their journeys in two ways, so there are two ways we pay you. Simple.

Account transactions

• Account customers pay us directly via their accounts. We’ll add this money up and pay it into your bank each week.

Non Account transactions

• For cash jobs, the money is paid directly to drivers and for card jobs it is paid into your bank account each week.

Unlike other car driver jobs we offer a vehicle rental scheme, where the more journeys you complete the cheaper the weekly vehicle rental charges become. Addison Lee vehicles are all typically less than 3 years old and are regularly maintained by our dedicated service technicians. This means that the hassle of organising insurance, MOT and PHV checks, repairs or replacement vehicle will be taken care of for you, allowing you to stay on the road and never miss an opportunity to earn more money. As a self-employed driver it is your responsibility to hire a vehicle and to pay for the fuel and other costs.

Addison Lee driver jobs are completely flexible. Work the hours that suit you best. There are periods during the week where we are busier and specific incentives are in place to encourage drivers to work. During the week, we are particularly busy during the early morning and evening periods and at weekends we are very busy later in the evening.

Our team of dedicated experts will support and guide you through your SERU assessment. We provide unlimited mock tests at our site in Euston, so that you feel confident in passing first time.

The TfL SERU assessment is a computer-based test with 37 questions. These include 18 multiple-choice questions, 17 complete-the-sentence questions, and two reading and understanding questions. You’ll have 45 minutes to complete the test. Here are a few examples of the questions you might be asked as part of your SERU test:

The SERU assessment deadline is the 31st March 2025.

When taking your TfL SERU assessment, you’ll need to get 60% to pass, and you’ll get two chances to take the test if needed. If you fail both times then you will have your PCO licence revoked and you will need to reapply which could take anywhere up to 6 months.

The SERU questions will test your knowledge of the PHV Driver’s Handbook. This means understanding the rules of the road and the protocol for carrying out private hire journeys, as well as how to interact with your passengers and what to do in risky situations or emergencies. Don’t just rely on common sense, make sure you read the PHV Driver’s Hand book which you can download here or view online. We would also advise sitting a SERU mock test which you can book here.

It costs £36 to take Transport for London’s SERU (Safety, Equality and Regulatory Understanding) test. If you are required to retake the SERU assessment then it will be £16.

You cannot book your TfL SERU assessment. Instead you will need to reply to the invitation you get from TfL by email

All new and existing hire or minicab drivers in London must pass a SERU (Safety, Equality and Regulatory Understanding) test set out by Transport for London (TFL). All PCO licenced driver must sit and pass their SERU test before 31st March 2025.

Did you know, as an Addison Lee account holder, you have free access to our account-management tool, PRISM by Addison Lee which gives Account Owners full visibility and control of your Addison Lee account, including the ability to download copy invoices.

See a quick video guide here

If you have any queries relating to bookings on your invoice, please complete our online form.

Your invoice can be paid using Direct Debit, Credit/Debit Card or BACs payment. Please contact creditc@addisonlee.com to change your account payment method.

We are not able to transfer a journey from account to cash/card payment, due to the priority that account bookings receive.

At the time of your account setup. you can choose to pay your invoice via direct debit. To amend your account set up, please email us at creditc@addisonlee.com and a member of our Credit Control Team will be happy to set this up for you.

Learn about the benefits of a Priority Account.

If you think you’ve got a priority account with Addison Lee but have forgotten the details, please mail us at profile@addisonlee.com and a member of the team will be happy to assist.

Please follow the link to the instruction video on how to update your credit card details.
If you require further support, please email profile@addisonlee.com

Did you know, as an Addison Lee account owner, you can simply add new users to your account?
All new users will be issued a PIN and will receive a welcome email from us to confirm they can now book services on your business account.

See a quick video guide for a demo here.

We hope you found this helpful.
If you would like to book a PRISM demo with a member of the Client Success team, please get in touch via prism1@addisonlee.com

Did you know, as an Addison Lee account owner, you can simply add new users and PINs to your account?
See this quick video guide for a demo here

To check if you have an existing account with Addison Lee, please contact us by completing the online form ensuring that you confirm your company name and registration address. One of our team will be happy to walk you through a few security checks and provide you with your account information.

We’re sorry to see you go.  Addison Lee do not have a cancellation period, therefore if you do wish to cancel your account, please email our support team at profile@addisonlee.com ensuring you quote your account number and name.

You can update your personal details via the mobile app, on our website or send an email to our support team at profile@addisonlee.com.

If you log into your profile via the mobile app or our website, you can link an account by entering the account number and any relevant pins.

If you have a Priority Account with us, you can update your address details by emailing our support team at profile@addisonlee.com and one of the team will be in touch within 3 working days.

Cash & Credit Card customers can update their details within their Wallet, either in the App or Online.

Please follow the link to the instruction video on how to pull job listing data for your account, via PRISM.
Learn how to access and download all live and historic booking data via Prism | Addison Lee
If you require further support, please visit the PRISM page on our website.

We offer both business and personal accounts to our clients.

You can open an account online. For Business Priority Account click here or for Personal Priority Account click here. You can also contact a member of our Sales team on 020 3800 0365.

There are differences between Account and Non-Account rates to reflect the priority service provided to account customers.

As an account holder you have a level of priority over Non-Account bookings, meaning faster pickup times, exclusive discounts, access to our accounting team for invoicing and many other benefits.