What Is the SERU Test and How Can Addison Lee Help You Pass It?

If you’re a PCO driver or aspiring to become one, you may have heard that Transport for London (TfL) has introduced a new requirement – the Safety, Equality and Regulatory Understanding (SERU) assessment.

This test is mandatory for all private hire vehicle drivers operating in London and is designed to ensure the safety and wellbeing of both passengers and drivers. All PCO licensed drivers must sit and pass their SERU test before 31st March 2025, so time is running out.

So, let’s find out what the SERU assessment entails and how Addison Lee is here to support you with free mock tests, helping you pass with flying colours.

What is the SERU Assessment?

The SERU assessment is a computer-based test that TfL introduced to enhance the safety, equality, and regulatory standards within the London transport network. The test consists of 37 questions, including multiple-choice, complete-the-sentence, and reading comprehension questions.

You’ll have 45 minutes to complete the test and will need to score at least 60% to pass. If you fail, you’ll have one more chance to retake it before your PCO licence is revoked, which could delay your ability to work by up to six months.

The assessment covers various topics:

1. Driver Licensing Requirements: Understanding and adhering to PCO licensing guidelines.
2. Licensing Requirements for PHVs: Knowing the rules governing licensed vehicles, even if you don’t own one.
3. Passenger Needs: Understanding the operating regulations that affect your passengers.
4. Protection of Children and Adults: Identifying and safely handling vulnerable passengers.
5. Passenger and Driver Safety: Managing aggressive behaviour and conflict resolution
6. Road and Vehicle Safety: Following additional rules specific to private hire drivers to avoid PCNs.

How Addison Lee Can Help You Pass

At Addison Lee, we understand that passing the SERU assessment is crucial for your career as a PCO driver in London. That’s why we offer free mock tests to all Addison Lee drivers to help you prepare.

Our facility on William Road in the heart of London is designed to replicate the exact environment of the TfL assessment, giving you a realistic practice experience.

Here’s why you should choose Addison Lee as your SERU partner:

• Accurate Practice: Our mock tests mirror the real SERU assessment, helping you prepare effectively.
• Free Unlimited Mock Tests: Practise as many times as needed at no cost.
• Convenient Location: Our central London site makes it easy to fit practice sessions into your schedule.
• High Pass Rate: Our supportive environment and realistic practice lead to excellent pass rates.

Preparing for the SERU Test: Next Steps

If you’re preparing to take the SERU assessment, don’t leave anything to chance. Drop by Addison Lee’s William Road location to take advantage of our free mock tests, available to all Addison Lee drivers. Our friendly and knowledgeable staff will guide you through the process, helping you build the confidence you need to pass the SERU test on your first try.

Ready to start your journey? Visit us today and take the first step toward passing your SERU test as a PCO driver in London.