What Happens if I Fail SERU?

When taking your TfL SERU test, you’ll need to get 60% to pass, and you’ll get two chances to take the test if needed.

What happens if you fail the assessment? Here’s what to expect:

What happens if I fail SERU?

The SERU (Safety, Equality and Regulatory Understanding) assessment is a computer-based test set out by Transport for London. All new and existing private hire or minicab drivers must pass the SERU test.

Passing the TfL SERU assessment shows that you have a good understanding of the rules and regulations in your PHV Driver’s Handbook. This means you can offer a high standard of safety and professionalism as a PHV driver.

TfL will invite you to take your SERU test via email. You can complete the test at one of the two TfL offices.

• The assessment includes 37 questions and you’ll have 45 minutes to complete it.
• You’ll be required to pay £36 to TfL when you take the test.
• If you score 60% or more, congratulations! You’ve passed your SERU test, allowing you to get or renew your PHV driver’s licence.
• If you score 59% or less, it means you’ve failed the test – but you’ll get a chance to take it again.
• Taking your SERU test for the second time will cost you a smaller fee of £16.
• If you fail the SERU test for a second time, you’ll need to start the PHV licence application process again.

Will I lose my licence if I fail my SERU assessment?

Yes, if you fail the SERU test twice your licence will be revoked, and you’ll need to reapply. This includes meeting all the qualifications for a private hire licence. You must:

• Be at least 21 years of age
• Have the right to live and work in the UK
• Hold a valid driving licence that is at least three years old
• Undergo a medical examination to confirm you are medically fit
• Pass an enhanced criminal record check
• Pass your SERU test
• Pass the English Speaking and Listening test

How soon will TfL let me know if I have passed my SERU assessment?

If you pass the test, you should receive your PHV licence within two to four weeks.

Here are some steps you can take to prepare for your SERU test:

• Use the digital PHV Driver’s Handbook to study but please note, this should only be used as a guideline.
• Take the SERU mock test online to practice.
• Complete the online assessment guide from TfL.
• When reapplying for a licence, all drivers must provide Tfl with an HMRC tax code check.

If you’re an Addison Lee driver, we can help you with the resources you need to excel at your SERU test and keep your licence up to date. Find out more about driving for Addison Lee.