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What is the seru assessment?
TFL has introduced a safety, equality and regulatory understanding (SERU) requirement for all PCO drivers, in order for drivers to operate within London. All PCO drivers must complete the SERU assessment before April 2025. The SERU assessment has been introduced to ensure the safety of passengers and drivers.
What is the seru assessment?
TFL has introduced a safety, equality and regulatory understanding (SERU) requirement for all PCO drivers, in order for drivers to operate within London. All PCO drivers must complete the SERU assessment before April 2025. The SERU assessment has been introduced to ensure the safety of passengers and drivers.
ADDISON LEE FREE SERU MOCK
Did you know at Addison Lee, we offer free SERU mock tests for all PCO drivers?! We are here to support drivers, ensuring they remain TFL compliant. We have set up an environment that replicates the experience that drivers will have at TFL in our William Road location. This ensures that drivers are prepared and confident for the real assessment. Drivers are welcome to pop in and take the mock test as many times as needed with our friendly members of staff on hand ready to help.
ADDISON LEE FREE SERU MOCK
Did you know at Addison Lee, we offer free SERU mock tests for all PCO drivers?! We are here to support drivers, ensuring they remain TFL compliant. We have set up an environment that replicates the experience that drivers will have at TFL in our William Road location. This ensures that drivers are prepared and confident for the real assessment. Drivers are welcome to pop in and take the mock test as many times as needed with our friendly members of staff on hand ready to help.
DRIVER FEEDBACK
DRIVER FEEDBACK
“I found the mock test very useful, I now realise I need to study the handbook more”
Resham
“Taking the SERU mock test was definitely worth it, I am a new driver and was not aware we had to know some by-laws and also know about criminal gangs and the Mental Health Act”
Imhoptep
“It was good - it’s helped me prepare for my test. I would recommend other drivers, who have basic knowledge, to take advantage of the free SERU support that Addison Lee are offering”
Adbulahi
“I found the mock test very useful, I now realise I need to study the handbook more”
Resham
“Taking the SERU mock test was definitely worth it, I am a new driver and was not aware we had to know some by-laws and also know about criminal gangs and the Mental Health Act”
Imhoptep
“It was good - it’s helped me prepare for my test. I would recommend other drivers, who have basic knowledge, to take advantage of the free SERU support that Addison Lee are offering”
Adbulahi
Why Choose addison lee as your seru partner?
Why Choose addison lee as your seru partner?
Exclusive support in like for like TFL environment
The mock test is free!
Great location in the heart of London for unlimited practice
Excellent pass rate for drivers
Exclusive support in like for like TFL environment
The mock test is free!
Great location in the heart of London for unlimited practice
Excellent pass rate for drivers
The Seru ASSESSMENT
1. Driver Licensing Requirements
There are strict guidelines for applying for and renewing your PCO licence. You will need to know and adhere to these guidelines if you wish to operate as a private hire driver in the London area.
2. LICENSING REQUIREMENTS FOR PHV
This section provides you with information on some of the licensing requirements and rules for PHVs. Even if you do not own a licensed vehicle, you should know about these requirements as part of your SERU assessment.
3. PASSENGER NEEDS
PHV play an important part in London’s infrastructure. Providing many with a life line to the outside world. As a PHV driver you will need to know the rules and operating regulations.
4. Protection of Children & Adults
The PHV driver handbook will give you guidance on how to spot vulnerable passengers, what signs and behaviours to look for and what to do if you find yourself in a delicate situation.
5. Passenger and Driver Safety
No driver should have to tolerate abuse of any kind. You will learn how to deal with specific situations, be able to identify signs of aggressive behaviour and how to resolve conflict peacefully.
6. Road and vehicle safety
There are specific rules for PHV drivers, whilst these do not replace the highway code it is important, as it will stop you falling foul of unnecessary Penalty Charge Notices (PCNs).
1. Driver Licensing Requirements
There are strict guidelines for applying for and renewing your PCO licence. You will need to know and adhere to these guidelines if you wish to operate as a private hire driver in the London area.
2. Licensing Requirements for PHV
This section provides you with information on some of the licensing requirements and rules for PHVs. Even if you do not own a licensed vehicle, you should know about these requirements as part of your SERU assessment.
3. Passenger Needs
PHV play an important part in London’s infrastructure. Providing many with a life line to the outside world. As a PHV driver you will need to know the rules and operating regulations.
4. Protection of Children & Adults
The PHV driver handbook will give you guidance on how to spot vulnerable passengers, what signs and behaviours to look for and what to do if you find yourself in a delicate situation.
5. Passenger and Driver Safety
No driver should have to tolerate abuse of any kind. You will learn how to deal with specific situations, be able to identify signs of aggressive behaviour and how to resolve conflict peacefully.
6. Road and vehicle safety
There are specific rules for PHV drivers, whilst these do not replace the highway code it is important, as it will stop you falling foul of unnecessary Penalty Charge Notices (PCNs).
Why Drive With Us
Why Drive With Us
First 4 weeks FREE vehicle hire costs. Drive away in one of our new electric VW ID.4s and get unlimited mileage.
Whether you’re an early bird, a night owl or looking to work around family commitments, be your own boss and work the hours that fit your lifestyle.
Addison Lee have unlimited bonuses and if that wasn’t enough, they offer the best market rates, pension schemes and holiday pay!
If your vehicle needs breakdown cover or is in the garage we will provide a replacement vehicle immediately keeping you on the road & earning.
First 4 weeks FREE vehicle hire costs. Drive away in one of our new electric VW ID.4s and get unlimited mileage.
Whether you’re an early bird, a night owl or looking to work around family commitments, be your own boss and work the hours that fit your lifestyle.
Addison Lee have unlimited bonuses and if that wasn’t enough, they offer the best market rates, pension schemes and holiday pay!
If your vehicle needs breakdown cover or is in the garage we will provide a replacement vehicle immediately keeping you on the road & earning.
faq
All new and existing hire or minicab drivers in London must pass a SERU (Safety, Equality and Regulatory Understanding) test set out by Transport for London (TFL). All PCO licenced driver must sit and pass their SERU test before 31st March 2025.
You cannot book your TfL SERU assessment. Instead you will need to reply to the invitation you get from TfL by email
It costs £36 to take Transport for London’s SERU (Safety, Equality and Regulatory Understanding) test. If you are required to retake the SERU assessment then it will be £16.
The SERU questions will test your knowledge of the PHV Driver’s Handbook. This means understanding the rules of the road and the protocol for carrying out private hire journeys, as well as how to interact with your passengers and what to do in risky situations or emergencies. Don’t just rely on common sense, make sure you read the PHV Driver’s Hand book which you can download here or view online. We would also advise sitting a SERU mock test which you can book here.
When taking your TfL SERU assessment, you’ll need to get 60% to pass, and you’ll get two chances to take the test if needed. If you fail both times then you will have your PCO licence revoked and you will need to reapply which could take anywhere up to 6 months.
The SERU assessment deadline is the 31st March 2025.
The TfL SERU assessment is a computer-based test with 37 questions. These include 18 multiple-choice questions, 17 complete-the-sentence questions, and two reading and understanding questions. You’ll have 45 minutes to complete the test.
Here are a few examples of the questions you might be asked as part of your SERU test:
Our team of dedicated experts will support an guide you through your SERU assessment. We provide unlimited mock tests at our site in Harrow, so that you can feel confident in passing first time.
