Shortly before the journey is booked to start, we will send you an SMS message with your driver’s details, including their contact number and the make and model of the vehicle. You will then be able to track your driver through the mobile app or on our website.
- Are you able to collect me from a public event?
- Strong Customer Authentication FAQs
- Are your vehicles equipped to carry wheelchairs and how can these be booked?
- Can I book a job with multiple pick-up/drop-off addresses?
- Can I have multiple pick-ups/drop-offs on my journey?
- Can I keep a driver all day?
- Can I make a booking if I don’t know my destination?
- Can I pay with PayPal?
- Can I pre-book a car in advance?
- Do I need to tip the driver?
- Do you need a mobile number in order to make a booking?
- Does Addison Lee charge more over Christmas or other holidays?
- How accurate are your estimated journey times?
- How can I cancel a booking?
- How do I amend a booking?
- Where will my driver meet me at the airport?
- How do I make a booking?
- How do I apply a promo code to a booking?
- How do I get a quote?
- What shall I do if my driver is late?
- I’ve lost something in one of your cars. How do I get it back?
- What is your cancellation policy?
- What is your waiting time policy for passenger vehicles?
- How far in advance will I receive my driver’s contact details?
- How will I know when my car has arrived?
- I have an event coming up do you have an events team I can talk to?
- What age can an unaccompanied child travel in your car?
- What do I do if I need to amend my journey but a driver is already on the way?
- What payment methods do you accept?
- What shall I do if my car is late?
- Why do I need to select a booking time?
