Heathrow Airport Transfers

Your driver will be charged a parking fee when exiting the airport and as this charge cannot be predetermined, we apply this charge after the booking has been completed. Please see https://www.addisonlee.com/car-parking-charges/ for parking charges.

Within your booking quote, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. You can add a delay time to your booking if you feel that you need more time. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights.  For additional waiting time charges, see our Terms and Conditions.

This is dependent on the size of the vehicle and how many passengers are travelling. Find out more here. If you require further information, please contact our At Your Service Centre on 0207 387 8888 and a member of the team will be happy to assist.

When you have provided us with the flight number at the time of the booking, we will be aware of this cancellation and therefore will cancel the booking. Should you need to make an alternative booking for a different date or time, you can do so via our website, mobile app or our At Your Service Centre. It is the customer’s responsibility to let us know that their flight is cancelled and no longer require a vehicle. Please cancel your booking via the mobile app, on our website or contact our At Your Service Centre on 0207 387 8888.

We require flight numbers at the time of booking and will track flight arrival times, and where possible we will adjust your driver’s arrival at the airport accordingly to avoid unnecessary waiting times.

When you provide us with your flight number at the time of booking, we will track the flight landing time and adjust your pickup time accordingly.

If in doubt, please feel free to call your driver directly, their number will be sent to you in the arrivals SMS message.

Providing your flight number at the time of booking allows us to monitor your flight and alter the collection time accordingly to ensure that we meet you when your flight arrives and unnecessary waiting time charges. If you wish to add a delay time in addition to your grace period, this can be arranged at the time of booking.